Nichole
Office & Dispatch Manager
Nichole is the office manager, dispatcher and handles accounts payable. Nichole was born and raised in Utah. She has 2 boys and 2 dogs that keep her busy. In her free time Nichole enjoys exploring ghost towns, camping, 4-wheeling, horseback riding and bowling.
Google Rating
4.9
Based on 532 reviews
1st American Plumbing, Heating & Air
4.9
bill gray (wjgray)
01:48 13 May 24
Brady showed up an hour after I talked to Nicole on a Friday afternoon. He diagnosed the situation and explained it clearly to me quickly and provided an estimate. The job was done and looked great an hour later. Brady also provided advise as to how to clean up the mess caused by my leak and how to apply the suggested mold/mildew "stuff". Superb!
Landon Dill
02:36 10 May 24
Been around the block a few times with plumbing/hvac guys. Terrible experience always.These guys are mom and pop owned, higher quality work, and way more affordable. Plus now you only need to call one company for HVAC or plumbing.Shout out to Nichole. Best secretary ever.
Nick Gaughan
21:29 15 Apr 24
Great experience. They were able to come next day and swapped out our water heater anode. Tyrell was helpful, knowledgeable and great to work with. Would definitely consider reaching out again if other plumbing needs arise.
Dawn Griffith
11:16 15 Apr 24
We have been using First American plumbing for years and always are very well taken care of. This company is honest and goes out of their way to provide a great service and they are careful to stay true to the bid they give you and not surprise you during the job being done. I highly recommend Matt and his crew for all plumbing needs.
Robert Breault
17:51 10 Apr 24
Lance was awesome, gave a fair quote and performed work quickly and correctly. Will call this company again if needing and work done.
Kerry Bedell
22:07 29 Mar 24
Jon and the team were wonderful. My repair was not a simple one. I appreciate the time they took to solve it and understanding of a budget.
Peter Swade
03:29 24 Mar 24
They are quick on service if you’re under the gun they’ll be there to help but the pricing is a lot they charge me $3000 for a water heater. Also the toilet wasn’t seated all the way down. When they put the water heater in it was too close to the drain. Beware of Hunter Anderson, Level construction they all work together. They have no address and do not want to be known for people to come back at them their flooring people. They were paid for something they didn’t do and this is the only way through this review that other people will know about them couldn’t take them the small clams Court again couldn’t find them and again before you get any work done by first American plumbing check the prices. The top you should pay for a water heater is $2200.
Sam P
19:17 21 Mar 24
1st American delivered as promised. They were prompt, friendly and did a great job installing (and cleaning up after). Jon was a pleasure to work with. This is the second time that we've used 1st American and they will be used again in the future. Highly recommended!
Ashley Kelsch
21:06 19 Mar 24
Great place. They came out the same day and cleared my lines. Gave us more options than other plumbers we worked with. Tyrell was great and really knew his stuff. Got the job done quickly and efficiently.
Ryan Jolley
02:57 16 Mar 24
My experience with 1st American Plumbing has been phenomenal. I had an unexpected leak in my home on a Saturday evening and could not figure out what was causing it. I called 1st American Plumbing, and they immediately dispatched one of their technicians to my home. The technician was very knowledgeable, and was able to discover the source of the leak very quickly, which turned out to be a cracked pipe in my kitchen wall. He then took the time to consult with Matt, the company owner, and together they formulated the best plan of action to repair the leak without causing further damage to my home. The work they did on the repair was outstanding. They replaced all of the necessary pipes, joints, and fittings and completely fixed the leak. My overall plumbing now works much better than it did before the repair. They were very professional and respectful through the whole process, and their pricing was very fair. I found them to be a very ethical business to work with, and would recommend them to anyone in need of plumbing services.Also, they are a company that cares about helping the community. I am heavily involved in an organization that serves Ukrainian refugees living here in Utah. After becoming acquainted with 1st American Plumbing with the work they did on my home plumbing repair, they expressed their desire to help our organization. They have been very supportive in finding ways to help us provide for these people. It is a testament to the character of the owners of the company, and shows that they truly put people first. I will include some photos of some of the families and projects they have supported us with.
Brett Paulsen
04:48 14 Mar 24
Excellent repair. Thank you so very much for your quick andthorough solving of my problem. Service technician repaired the problem thoroughly and quickly.
Austin Gossett
23:03 12 Mar 24
There's a good reason this company is rated so well. I called and they scheduled someone for the very next day. Clear communication let me know when the tech was arriving. Jon has over 30 years of experience and it shows, not only in his professionalism (he wore booties while in my house), but in his knowledge and kindness. He told us what needed to be replaced, reminded me of a coupon ( Keep your mailers!), and was very transparent about cost. He fixed our shower and cleaned up the work area better than the last guys who were here (They left lots of caulk or silicone). I felt like the cost was very reasonable, for the work and time he was here. I would definitly recommend 1st American. Thank you!
Ken Mawhinnie
22:03 11 Mar 24
Very pleased with response time and professionalism. Jon explained everything and gave quote prior to doing any work. Very pleasant personal tech.
Liberty Bell
18:30 09 Mar 24
The technician that installed my Bradford White 50-gallon water heater was Brady Austin. He arrived on time, was experienced and knowledgeable, and did a great job. Very happy with this top-of-the-line water heater at a reasonable price. Oh, and it replaced a Bradford White that had lasted 20 years.
Sylva Vaughan
15:44 09 Mar 24
On time, informative. Not a penny different from the quote. Attached my new shower heads for me at no extra cost! 😁👍
Robert Jensen
15:39 29 Feb 24
Excellent experience...Clean, friendly, upfront price, on time and did a great job. Thank you
Amber Preece
19:55 26 Feb 24
Lance came today and fixed my shower today. Super professional and helpful…would still recommend these guys! They’ve been helping us with our plumbing for 8+ years now. Adam came and did the rough plumbing for our basement. He was super nice, very professional, and did a great job. The price for the job was also great. We will definitely have them come back for any other plumbing needs we have. Allison and Lance also came today and did a tune up on my HVAC system. They were professional and so nice and got my furnace up and running perfectly before the cold hits. American First heating and plumbing is awesome. I highly recommend them!
LaMar Williams
19:28 26 Feb 24
Matt was truly the finest professional we have ever encountered in the Plumbing Industry. It was a real pleasure to get to know him. I would recommend him to anyone !!!
Matt Rider
16:57 19 Feb 24
They were awesome. While finishing a basement I had an issue that I couldn’t handle and needed to be done asap. They were at my house in a couple hours. The tech was knowledgeable and friendly and got the issue fixed fast. The price was reasonable too. I would recommend them to anyone.
Megan Brandley
02:12 17 Feb 24
They responded quickly and were able to send someone out promptly to help us. Brady found and fixed our plumbing leak. He did a great job explaining what had caused the problem and was able to complete the repair. Easy company to work with. We felt we were in good hands.
Patrick Cardwell
00:17 01 Feb 24
We are very pleased with every aspect of the job. I was very impressed with their attention to detail. They worked hard and finished ahead of schedule. The job was to repair a leak I. The water service line coming into our house. They dug a whole 6’ deep, by hand, big enough for a man to get in there and make the repair. When they were finished you could not tell in any way that they had dug such a large whole. All the landscape was put back in the place the way it was before they started. Even a small tree was restored perfectly. I live there, I could not tell any work of any kind had been done. Thank you Jon, and your associate, for a job very well done.Patrick
Caleb Guanzon
23:37 30 Jan 24
Had a trace main line leak. Lance, Nick, and Cameron, diagnosed the problem, presented possible solutions, and ultimately fixed the issue.Communication, professionalism, punctuality and expertise were all great.
Janet Balls
16:39 27 Jan 24
Really like this company. They did a great job at my home. Will be using them again in the future.
Jason Tanner
15:59 24 Jan 24
1st American was amazing. Despite running into unanticipateddrainage problems on my job they finished everything just as promised at no extra charge even though they had to come back with extra equipment. And their rates are much better than their competitors that I've used in the past. I highly recommend using this company.
Fred Wright
17:41 23 Jan 24
The repairman showed up on time and did an excellent job. Very professional.
Maria Sanchez
13:42 19 Jan 24
Lance and Johnny did a great job installing a new water softener and Lance installed a toilet. They were concerned about making sure it was to our satisfaction before they left. I would call them again. Great job on both accounts.
Heather Shelley
19:56 12 Jan 24
They were fast, professional, and gave us a great price. I'd use them again.
Pat Bauer
21:22 10 Jan 24
They were easy to contact & schedule service. Arrived on time & very efficient.
Michael Roche
19:54 09 Jan 24
Excellent work! Johnny did a great job, very efficient. Communication was fast and appreciated.
AJ Grieve
20:33 04 Jan 24
Didn’t have any hot water and Brady came out. Amazing experience with him and he was very professional and knowledgeable. Would recommend to anyone! Thank you!
Sherri Callens
15:03 30 Dec 23
John was excellent at diagnosing and fixing the problem with my water heater. He quickly located the part and installed it. I’ll use this company again and recommend them to friends.
Jayson Cooley
02:12 22 Dec 23
I compared their price to a couple of other places and theirs was the best. After they finished the job I noticed a small leak later that night and gave them a call. They have 24/7 service and came out after hours to get the problem fixed free of charge. I would definitely recommend these guys!
D.J. Rome
16:48 21 Dec 23
Visit was great, the technician quickly diagnosed and confirmed some suspicions. Wasn't pushy for unnecessary repairs and made sure we were happy upon completion. Great technician and service.
Dena Mansfield
00:28 15 Dec 23
Great job! My furnace went out overnight and when I called that morning, they were able to get someone out right away! The installation staff was very professional and thorough! By the time they left, I felt like they were part of my family. :) The office staff was great to work with as well. Thanks so much!
Eric Helm
15:41 14 Dec 23
These are great plumbers. They were fast and efficient. And they took the time to explain the issue and the repairs needed.
Teresa Holm
22:13 11 Dec 23
Nick was great! He is through, very detailed and knowledgeable. I highly recommend 1st American Plumbing they are very reasonably priced, puctual and extremely communicative with (me) the client as well as with thier technicians. They are my go to with any plumbing issue... T.Holm
Alex Hill
20:59 01 Dec 23
Dealing with a water heater issue is never fun -- especially during the winter. However, I was extremely impressed with both Jon and Brady as they worked to resolve my problem and get me up and running again.Each technician went above and beyond to ensure that I was taken care of as quickly and efficiently as possible, and they even provided valuable information on how to increase the lifespan of my water heater and other pieces of equipment.Wearing booties as they entered showed a sign of respect for my home, and ensuring they parked their trucks in places on the street so as to not block my trash cans or mail box showed a level of thoughtfulness very few exhibit nowadays.I'm very grateful for the time and effort Jon and Brady put forth to help me. It's called customer service for a reason, and I truly believe that the individuals at 1st American Plumbing embody that perfectly.I also wanted to thank Christie and Nichole for all of their help in trying to get somebody out to my home as quickly as possible.It takes a good team to provide the level of service that I received, and 1st American Plumbing seems to have a pretty darn good one based on my experience.Thank you all gain for you help!
Bethany C
16:54 27 Nov 23
Brady was super helpful—fixed our issue, explained things clearly, and managed to save us a ton from what we were anticipating.
Shawn Stoyle
16:30 16 Nov 23
I've used 1st American a few times and have been very impressed with their response time and knowledge. The technicians have all been friendly, knowledgeable and efficient. Would absolutely recommend.
David Baughman
18:43 10 Nov 23
Update 11/10/23:Our water heater died and we had 1st American come diagnose the problem. They presented a few different options and gave a good overview of the pros and cons of each. We went with a tankless system and we’re very happy with the way the installation turned out. They did a great job routing the exhaust with minimum changes to our current ventilation setup. Once again, they did very good work, kept me well informed throughout the process, and cleaned up after themselves.Original review:Lance and Brent came out today when we found our drains were all clogged on one side of our house. They did a great job of isolating the problem and explaining the different options available for clearing the pipes. They got the blockage cleared and everything drains normally again. The process involved removing the toilet, but they put it back exactly as it was before and cleaned up nicely afterward.
Kari Withrow
12:23 02 Nov 23
I have been using 1st American Heating and Plumbing for 5 years! John Stranger is the professional who has always serviced my plumbing, heating and air conditioning! John is absolutely outstanding and fantastic, he always goes above and beyond to help me and always knows exactly how to fix, install and maintain all of my plumbing, heater and air conditioner! I urge everyone who needs these services to call 1st American heating and plumbing because you will have the best experience ever! They are honest, trustworthy and always professional! Thank you John Stranger and 1st American Plumbing Heat and Air!
Michele Archibeque
03:19 01 Nov 23
Love the service I receive from 1st Amerixan Plumbing very good to work with and reputable.
James Rawlings
20:51 30 Oct 23
They are 100% on customer service. We had to warranty out an on demand heater and they spent a ton of time with the factory on our behalf making sure that it was done correctly. Thanks Matt
Jonathon Meng
06:52 30 Oct 23
Had a good experience with this company. Our hot water heater decided to break on a Sunday morning and they were available and able to help us out. Tyrell stayed and worked into the night to make sure our water was fixed the same day. We really appreciate the time and effort that he and Matt the owner put in.
Zack Paddock
15:31 27 Oct 23
Tyrell was great! Was able to answer all my questions and provided support for even my random request that I had the morning of the visit. Would definitely use this business again.
Hassan Mardanlou
17:01 19 Oct 23
The tech were professional and honest.Our boiler needed to be replaced. They finished in two days as they promised. I would highly recommend them. When you call make sure you ask for John and Johnny.
Nathan Mccoy
21:26 13 Oct 23
We used 1st American for a tankless water heater install and went back to them because our AC unit lines kept freezing up. They came out and looked everything over gave us some suggestions on what to do to help out and prevent the freezing lines. I know some companies will come out and tell you they need to hook their gauges to check the coolant levels just to make money. They were up front and said there wasn't a leak and wouldn't need to hook up anything. Definitely will use them again.Update: We had a plumbing issue that was an emergency and they responded right away. Bradley came out and checked everything over and made some suggestions that were very helpful and fixed our problem.
Marie Gessel
19:19 13 Oct 23
This is the third time we have had 1st American come out to help with plumbing issues (all unrelated to each other or their work) and I am very impressed with the professional work they do. I will definitely call them again, but truly hope I won’t have to!
Kris Croall
16:41 11 Oct 23
Jon was very kind, personable and caring. He always goes the extra mile. We really appreciate their services.
Jason Aposhian
20:37 07 Oct 23
Tyrell was knowledgeable and did a great job. Will definitely request him in the future.
Gary Pulsipher
13:04 03 Oct 23
Jared did a great job getting our furnace ready for winter! Thanks so much.
Matthew Inama
02:32 03 Oct 23
Quick response and came to solve the issue promptly. Quality work, explained things along the way, and made sure I was comfortable with the estimate before proceeding. Brady was professional, knowledgeable, and great to work with.
Paula Kraft
03:03 30 Sep 23
Our AC went out this morning. I was given a reference by a friend, so I called in to make an appointment. I wasn't expecting to be seen the same day, but I was so very thankful that when I called in Nicole said there was an appointment available between 1-3 PM. Lance and Allison showed up as promised between 1-3 PM. They both were very knowledgeable, helpful and quick to diagnose and repair. I will use 1st American again and would recommend them to all my friends!
Heather Nielsen
12:27 28 Sep 23
Jared redid our gas line to our tankless water heater and replaced the panel under warranty for the tankless water heater! He did an ABSOLUTELY AMAZING JOB!! He does quality work and knows his stuff! I trust him and grateful that 1st American sent Jared to fix the issues! Jared is THE BEST!!
Jason Van Camp
23:52 25 Sep 23
I am super happy with Johnny and the 1st American Crew. They identified the problem, provided a military discount, and got the job done quick and effectively. I highly recommend their services.
Claire Baker
18:30 16 Sep 23
Jared did a wonderful job fixing our problem and explaining what the problem is. He was very courteous and professional.
Michelle Candland
19:19 15 Sep 23
They went above and beyond to make sure we were satisfied with the products and were extremely customer friendly. I will refer them to anyone needing plumbing or HVAC.
Steve Nelson
16:12 12 Sep 23
Highly recommend Brady. He was extremely knowledgeable, experienced and professional. He patiently answered all of our questions. Whenever we need help again, we will ask for Brady.
JP Swan
21:41 05 Sep 23
Jared was very knowledgeable and he did a great job! Showed up on time and explain in detail what he was doing and gave us an estimate and met all timelines would recommend to friends and family.
